Terms and Conditions

Terms of the E-store

The general terms of the e-store apply to all persons (hereinafter referred to as the Customer) who wish to purchase products using the Seller's e-store.
In addition to these terms, the legal relationships arising between the Customer and the Seller when purchasing from the e-store are governed by the laws of the Republic of Estonia and established good practices.

Prices

The Seller has the right to change product prices without prior notice.
If the price in the e-store changes after the Buyer has placed and paid for the order, the Seller undertakes to deliver the products at the price valid at the time of the order. The Buyer is not entitled to claim compensation for the price difference.
All prices include VAT.
Delivery fees are added based on the Customer's selected delivery method and the calculated weight (the exact amount can be calculated after quantity and volume are determined).

Payment Methods and Currency

Payments can be made through a secure payment center using all Estonian bank cards and internet banking accounts (Swedbank, SEB, Luminor, LHV, Coop Pank, Citadele). The currency is Euro. All goods in the e-store include VAT.

Payments are mediated by Montonio Finance OÜ. Payment takes place outside the Webstore in a secure environment – via bank link in the bank’s secure environment and via credit card in the secure environment of Montonio Finance OÜ. The Seller has no access to the customer's bank and credit card details. The contract comes into effect from the moment the amount due is received in the Webstore's bank account.

AS Tooma Tööriist is the controller of personal data and forwards the personal data necessary for processing payments to the authorized processor Montonio Finance OÜ.

Product Order Terms

The Customer may, but does not have to, register as a user of the E-store to place orders.
The Customer selects the desired products, specifies the quantity and delivery method for each, and confirms the order.
By placing an order, the Customer confirms that they accept the terms of use of the Seller’s e-store and undertakes to comply with them.
When placing an order, the Customer must provide the following information:
first and last name, exact address (street, house number, apartment number, postal code, city/town/village, county), phone number, and email address.
If the Customer’s and recipient’s addresses differ, the Customer must also provide recipient information.
If the Customer provides incorrect and/or incomplete data, the Seller does not guarantee proper fulfillment and delivery of the order. If possible, the Seller will contact the Customer to clarify the incorrect or incomplete data.
Delivery fees are added to the product price according to the chosen delivery method.
The Customer can pay for the confirmed order via bank transfer.
The order becomes effective after the payment is received in the Seller’s bank account.

Completing the Order

Select a product and click the “Add to Cart” button. The product will be added to the cart automatically.
To proceed, click the “Cart” button. The cart is always visible at the top right corner.
Check the products and quantities in the cart. If needed, adjust the quantity or remove an item by clicking “remove.” After changes, save the updated quantities. To continue, click the green “Start Order” button.
Enter the required information for the recipient and payer.
Select a delivery method and click “Next.”
Select a payment method and place the order.
After placing the order, a confirmation will be sent via email. The order is received and being processed.

Paying by Invoice

The Customer can also pay via bank transfer based on an invoice. After placing the order and choosing to pay by transfer, an invoice is sent via email. Once payment is received, the Seller delivers the goods via the selected delivery method.
Contract customers receive the invoice and goods according to the terms specified in their agreement.

Shipping Ordered Goods

Delivery times depend on the availability of the goods in the Seller’s or their partners’ warehouses.
The ordered goods will be dispatched to the address provided by the Customer using the chosen delivery method.
In general, the goods are dispatched within 1–3 business days after the contract enters into force. For items not in stock, contact the Seller for delivery time details.
Within Estonia, goods are usually delivered within 2 business days after dispatch.
Shipping costs are added to the order.
All delivery costs include handling, packaging, and shipping expenses.
Shipping costs are determined based on the weight and size of the package.
Delivery of oversized items is arranged with the Customer separately.

Transport

Pick-up in person – goods can be collected at Männiku tee 107 once paid. Payment in cash or by card is also available on site.
Courier – delivery to the Customer's address via courier.
Postal service – delivery to parcel machines (Itella Smartpost; Omniva) or post offices.

Seller’s Obligations

The Seller undertakes to deliver a correct and complete product to the Customer.
The Seller undertakes to accept and document all written complaints from the Customer.
The Seller undertakes to resolve justified complaints within 7 business days, provided the cause lies beyond the Customer’s control.
The Seller undertakes to replace defective items. The Seller is liable only for manufacturing or material defects that existed at the time of delivery to the Customer.
The Seller is not liable for any damage caused to the Buyer or delays in delivery if such issues are due to circumstances beyond the Seller’s control (force majeure).

Order Cancellation by the Customer

The Customer has the right to cancel the order partially or fully within 14 days after payment.
To cancel the order, the Customer must submit a written notice by letter or email.
The cancellation request must include the bank account number and account holder’s name to which the refund should be made.
Cash refunds are not issued by the Seller.
If the Customer cancels the order, they must return the unused and undamaged products without delay, no later than 7 calendar days after sending the cancellation notice.
Returned products must include the original packaging, user manual, and documentation.
The original invoice must be included with the returned product.
If the returned product has been used, the Seller may refuse the refund.
After verifying the documents and product, the Seller sends a cancellation confirmation along with a credit invoice. Return, postal, or other transport costs are borne by the Customer.
The Seller refunds the amount paid for the returned goods (excluding return, postal, or other transport costs) within 14 calendar days of receiving the returned item.
To accommodate the Customer, the Seller may offer an exchange for another product. Additional costs are covered by the Customer.

Order Cancellation by the Seller

The Seller has the right to cancel an order partially or fully if the item is out of stock or defective at the time of dispatch. The Seller will inform the Customer within 2 business days via email or phone.
The refund is made to the Customer’s bank account in full or as agreed (replacement product, partial refund, etc.).

Privacy Policy

All Customer-related and stored data is treated as confidential and will not be disclosed to third parties.
The e-store uses the Customer’s personal data (name, phone number, address, email address, bank details) only for order processing and delivery. Necessary data (name, phone number, address) is shared with logistics providers to ensure delivery. Newsletters and offers are sent only with the Customer’s consent, given by entering their email address and agreeing to receive such messages. The Customer can unsubscribe at any time via email or by following the instructions in promotional emails.